• In response to feedback regarding customer interactions and reviews rated below five stars, the process for managing customers with potential one-star reviews has been updated.
• A key change includes the implementation of a pause feature for interactions with dissatisfied customers.
• The pause feature is activated by adding the tag "Subi - Review 1 POTENTIAL" to the Company Tags in the system, which will temporarily halt engagement with the customer.
• Comprehensive documentation outlining the reporting process for potential one-star reviews has been created for reference.

• Export requests for specific data will not be accepted.
• All subscription and contract information is available in the settings under the export tab.
• Merchants requiring specific reports should utilize the available exports that contain the necessary data and perform their own data joining or filtering.
• Detailed information regarding the data included in each export is provided in the corresponding documentation. It is recommended that merchants review this documentation for clarity on available data.

We are pleased to announce the launch of the Fixed Bundles Subscription Plan feature. This new functionality includes the following:

• Introduction of a subscription plan that allows users to purchase fixed bundles.
• Enhanced user experience with the Fixed Bundle Widget displayed on product pages.
• Comprehensive overview of how "Bundle as a Product" operates within the platform.

Important Notes:

• This feature will be initially enabled for a select group of new users.
• In case of any issues with the membership or Subscribe & Save widget after creating a Fixed Bundle Subscription Plan, users can revert the SDK version in the settings.

For a detailed overview, please refer to the relevant documentation available on our platform. We encourage users to explore this new feature and reach out with any questions.

Please be informed that there is a change in the handling of Migration cases. For any Migration tickets received, please ensure to send the conversation link to the designated contact for further assistance. Updates regarding the migration process will be communicated as necessary. Thank you for your attention.

We would like to inform users about billing issues that arose due to an update on February 20, 2025. The following issues were identified:

• Next Billing Date Mismatch: Some subscription contracts were charged on the incorrect date instead of the expected future billing date.
• Duplicate Billings: A select group of merchants experienced duplicate billing attempts on February 20, resulting in customers being charged twice for the same contract.

Impact Overview:

• Total stores affected: 60
• Total contracts affected: 159

Resolution Steps:

• Affected merchants have been notified via email, which includes details of the impacted contracts and the discrepancies in billing dates.
• Merchants are encouraged to review the email for a list of affected contracts and any necessary adjustments to billing dates.
• For those experiencing duplicate billing issues, it is recommended that merchants cancel one of the duplicate orders through their admin panel to prevent double charges.

We assure all affected users that the issue has been fully resolved and measures have been implemented to prevent similar occurrences in the future.

A new feature has been introduced that enables users to efficiently bulk add products and collections to their subscription plans. For further details, please refer to the relevant documentation.

We are pleased to announce the addition of a new automatic export function in the settings. Key updates include:

• Introduction of an export feature that allows users to easily generate data exports.
• An accompanying article detailing the available exports and the columns included in each export will be published shortly.
• The export button on the Contracts tab is currently not linked to the settings tab but will be integrated in a future update.
• Users will be guided to the settings tab for export functionality until the integration is complete.

Stay tuned for further updates.

• An update has been implemented in the widget block settings within the theme.
• This update may impact the display of widgets in stores.
• It is important to verify the presence of the widget block, as some themes may default to a "default product" selection, which can be altered by merchants.
• Merchants should be consulted to ensure the block is correctly configured and visible.

• Two new columns have been added to the export file:
• SKUs
• Customer Payment Identifier
• The documentation has been updated to reflect these changes.

The proactive messaging macros have been updated to enhance customer engagement. The following changes have been implemented:

• First Response Macro: A new message has been introduced to congratulate users on creating their first rule, with a prompt to check their panel for proper setup.

• Widget Confirmation Macro: An updated message confirms that the subscription plan has been checked, the widget has been added to the product page, and it matches the store's design. Users are prompted to request any customizations for their widget at no additional cost.

• App Embed Activation Reminder: A reminder has been added for users to ensure that the App Embed feature is enabled on their theme, with updated navigation instructions provided.

These enhancements aim to improve user experience and streamline communication.