The proactive messaging macros have been updated to enhance customer engagement. The following changes have been implemented:

• First Response Macro: A new message has been introduced to congratulate users on creating their first rule, with a prompt to check their panel for proper setup.

• Widget Confirmation Macro: An updated message confirms that the subscription plan has been checked, the widget has been added to the product page, and it matches the store's design. Users are prompted to request any customizations for their widget at no additional cost.

• App Embed Activation Reminder: A reminder has been added for users to ensure that the App Embed feature is enabled on their theme, with updated navigation instructions provided.

These enhancements aim to improve user experience and streamline communication.

The Non-5 Star Review Engagement Process has been updated to enhance user participation in improving overall ratings. Key details include:

• There are currently 39 non-5 star reviews categorized as follows:
• 25 reviews with a rating of 4 stars
• 3 reviews with a rating of 3 stars
• 6 reviews with a rating of 2 stars
• 5 reviews with a rating of 1 star

• Out of these, 20 users still have the application installed, representing a significant opportunity to convert these reviews into 5-star ratings.

• A segment has been created in the communication platform to facilitate interactions with these users. Guidance will be provided to assist in potentially converting their reviews to a higher rating.

• Incentives are available for successfully converting non-5 star reviews to positive ratings, with rewards structured as follows:
• 1-star review conversion: $400
• 2-star review conversion: $300
• 3-star review conversion: $200
• 4-star review conversion: $100

• A detailed document outlining the process and insights is available for reference.

• Participants are encouraged to take action on reviews by assigning themselves to a review and updating their progress accordingly. There is a limit on the number of reviews that can be managed simultaneously, and further assignments will be determined based on previous performance.

For any questions regarding this process, please refer to the provided documentation.

We have improved the handling process for issues related to Fast Bundle to streamline communication and ensure efficient support for users. Key updates include:

• A refined process to minimize unnecessary back-and-forth communication.
• Clear guidance for directing users to the appropriate support channels quickly.
• Introduction of a standardized message template for communicating with users regarding Fast Bundle issues.
• Enhanced support availability to facilitate quicker resolutions for users.

We are pleased to announce the launch of the Membership Program for a select group of new users. Key features of this release include:

• Random activation of the Membership Program for eligible users.
• A support flow will be established to facilitate user inquiries regarding the Membership Program.
• Initial communication will request feedback from users about the Membership Program.
• Tickets will be automatically opened for users who respond, while those who do not will be closed automatically.
• All articles related to the new Membership Plan will include the term "beta" in their titles.
• An article will be sent to users as part of the initial communication regarding the Membership Program.
• Users who create a Membership Plan will be tagged with "subi-membership" for easy identification in future inquiries.

A small release will occur within the next hour, after which the Membership Program will be activated.

This release introduces a centralized process for managing non-5-star reviews. Key updates include:

• All non-5-star reviews will be reported for further analysis.
• No immediate action is required from individual team members upon receiving a non-5-star review.
• The focus will be on improving responses to users based on feedback received.

This approach aims to enhance the overall user experience and streamline review management.

We are pleased to announce the early access release of a new membership plan for select merchants. This plan allows eligible merchants to create a membership option directly from their management panel.

Key Features:

• Eligible merchants can now build a membership plan similar to the existing subscription plan.
• This early access is limited to a specific group of merchants who have previously created a plan and are actively using the application.
• A tagging system has been implemented to identify merchants participating in this membership testing phase.

Support Information:

• Feedback will be actively collected from participating merchants during this beta phase.
• Any inquiries related to the membership plan will be addressed by the product support team until the end of this week.
• A macro response template is available for support staff to streamline communication regarding membership-related questions.

To facilitate the identification of support tickets related to the membership plan, an automated note will be added to conversations initiated by participating merchants.

Further onboarding materials related to the new membership plan will be provided for the support team. A meeting will be scheduled next week for any additional questions or discussions regarding this release.

The organization system of the Knowledge Center has been updated for improved navigation and accessibility. Key points include:

• The existing content has been reorganized for better clarity; no information has been deleted or added.
• The update aims to enhance the ability of users to find answers independently.
• Users are encouraged to report any repeated questions or missing information for further enhancement.
• The FAQ section will be replaced by a new support feature in the near future.

• The Customer Success department will now manage all migration processes from start to finish.
• Users initiating a migration will be redirected to a designated Google Form for submission.
• The Customer Success team will address any issues that arise during the migration process.
• Customer Care will no longer be involved in the migration process.
• A Macro has been created to assist with inquiries related to the migration process, directing users to contact Customer Success for support.
• Ongoing migrations in the Data Cleaning stage should be referred to the Migration Meeting for further handling.
• Existing migrations nearing completion will continue as previously scheduled.

We are pleased to announce the addition of new articles to the Help Center:

• A new article on "Installments" has been published, providing guidance on selling products through installment plans.
• The "Getting Started with Subify" article has been updated to enhance user experience. The revised content includes:
• An overview of Subify
• Potential use cases
• Key features
• Instructions for creating the first plan
• Customization options
• Testing subscriptions

These articles are linked to the existing resources in the Help Document for comprehensive support.

The Subify platform has been updated to version 2.27. This release does not include any new features. Users can review the associated changes and bug fixes in the release notes.