We are pleased to announce the implementation of the suspension feature in the Django framework. This feature allows administrators to suspend merchants effectively.

Key updates include:

• Navigate to the admin panel and select a shop.
• Scroll to the bottom of the page and select "Make Suspension Candidate."
• Proceed to select "Suspend" to complete the process.

Upon suspension:

• Merchants will no longer have access to their management panel and will instead see a notification banner.
• All selling plans and contracts associated with the merchant will be deleted.

Please exercise caution when utilizing the suspension feature, as it significantly impacts the merchant's access and data. Further details regarding the process will be provided.

The new release includes the introduction of the migration modal, which is now accessible on the home page for new shops and under Settings > Migration. Documentation has been updated accordingly.

Please note that there is a known issue with the modal that affects its functionality. A hotfix is scheduled for deployment to address this issue. Users experiencing errors during the pre-migration check will be informed that the issue is being resolved and will be fixed in the next update.

• The support inbox system has been restructured to improve response times and prioritize customer interactions.
• Three distinct inboxes have been established:
• SB-FP: Subify First Plan Tickets
• SB-C: Subify Chats
• SB-E: Subify Emails
• Priority is given to tickets in the SB-FP inbox, followed by chats in the SB-C inbox, and then emails in the SB-E inbox.
• Conversations from customers with premium service plans will be marked for priority handling within each inbox.
• This change aims to reduce response times and enhance the overall support experience.
• Acknowledgment of the need for clearer separation between email and chat communications has been addressed.
• There may be temporary issues with existing conversations remaining assigned to previous inboxes, which will be resolved promptly.
• Feedback and questions regarding this update are encouraged.

• A new protocol has been established for handling stores identified as suspicious.
• A notification will be sent to merchants whose stores do not comply with our terms and conditions.
• The notification will inform the merchant that their contracts have been stopped and their selling plans deleted due to non-compliance.
• Merchants will be directed to review the terms and conditions through a provided link.
• If merchants believe the action was taken in error or wish to discuss the matter further, they will be instructed to contact support via email.
• Merchants can be suspended based on the discretion of the team, and the notification will be sent accordingly.
• Common indicators of suspicious activity include requests to remove all subscription-related data from product pages or checkout processes.
• A sample of a suspicious store has been provided for reference.
• Please ensure to manually remove any active subscription plans from the panel before sending the notification.

• Users can now add a widget to the home page or customer landing pages independently.
• To implement the widget, follow these steps:

1. Access the theme editor and create a section titled "Featured Products" if it does not already exist. 2. Select the newly created section and, on the right side of the page, choose "Select Product" to add a product with a selling plan. Ensure the selected product has a selling plan to display the widget correctly. 3. Navigate to the top of the page, click on the menu, and select "Edit Code." 4. In the Sections directory, locate and select "featured-product.liquid." 5. Insert the provided code into "featured-products.liquid," preferably after the line: {%- assign product = section.settings.product -%}. 6. Click "Save" and preview the changes to confirm the widget appears in the featured product section.

• To remove the widget, simply delete the inserted code.
• For customization of the featured product widget, the class ".page-index" can be utilized.

• Introduction of customization capabilities for the customer portal within the application panel.
• Enhanced translation options for improved user experience in the customer portal.
• Additional permissions implemented for the customer portal to enhance functionality.

An additional question has been incorporated at the end of the First Rule Macro to determine the type of subscription the merchant intends to set up in the system. This enhancement allows for verification against the created subscription plan. Feedback on improving the question is welcome.

The Help Center articles have been updated, and several new articles have been added. Users are encouraged to review the Help Center to familiarize themselves with the content and structure of the articles. Please take note of any duplicate articles and ensure to read the new additions thoroughly. If any issues are found with text, links, or images, please report them for correction. Additionally, if there are topics that are not covered in the Help Center or if you encounter gaps while assisting customers, please provide a brief description of the topic so that it can be addressed in future updates.

We are pleased to announce the release of Subify version 1.22.0. This update includes the following enhancements and features:

• New functionalities introduced to improve user experience.
• Updates to previous release notes and quick checkout links for better accessibility.

For optimal understanding, users are encouraged to review the release details prior to their next session.

The migration documentation has been updated to include a sample sheet for reference. Users can now access the updated migration help documentation for improved guidance.